In the unlikely event anyone reading this blog is employed by 5/3 Bank I just wanted to post a short note to let you know why I will shortly be closing my account.
I just spent most of the afternoon trying to rent a safe deposit box. For those unfamiliar with the process, it should be neither complicated nor time consuming. I have done this on multiple occasions in the past at different banks and cannot recall any instance where it took much more than 15 minutes.
When I arrived at the bank somewhere between 1300-1330 I was informed there were a number of walk in customers ahead of me. So I waited patiently and was eventually informed that it would be at least an hour and half before I would be seen. It was suggested I make an appointment to which I agreed. An appointment was made for 1600. When I arrived back at the bank at appx 1545 I was told that the personal services banker was with another customer which did not overly concern me since I was a few minutes early and had an appointment. But within five minutes I was told that my appointment would be pushed back because the walk in customer was taking up more time than expected.
That's when I gave up and left. Clearly this is a bank that is not interested in my business which is just as well. If they can't manage something as simple as renting a safe deposit box in the course of several hours I cannot imagine how long I might have had to wait if I actually had one and needed to access it.
So, within the next few days I will close my account and look for a bank that is capable of handling in a timely manner the simpler bread and butter activities typically associated with that profession.