Just wondering

Back in 2008, The One campaigned on a platform of health care reform. He pointed out, ad nauseum, that tens of millions of Americans had no health care insurance. Fair enough.

So why is it that five years and untold millions of dollars later, the Obama Administration appears not to have planned for the possibility that millions of people might try to sign up for this new insurance thingy? Seriously. Who did they hire to design their website? Was his last name Cruz?