I am back online after a long day without internet. Yes, I am aware that you want a detailed explanation of how such a thing could happen. It went down thusly...
The house I rent has two very large, indeed sprawling pine trees in the yard that help to shade it during the often brutal summer days. However the tree limbs have grown to the point where they overhang the road to a degree that sometimes they fall off creating potential traffic hazards. The city has, somewhat understandably gotten a bit irritated and after the latest such incident they sent a crew over to trim one of the trees back. Since the landlord has thus far shown little interest in the matter, I have no real issue with the city's decision.
But in the course of trimming the tree branches that overhang the road... they CUT THE BLEEPING INTERNET CABLE LINE! After making sure they left word to the effect that the landlord would be billed for the trimming, they got into their truck, performed a well executed K Turn and then stopped before the downed internet cable lying in the street. At which point our fearless tree trimming heroes got out of the vehicle, gathered around the downed cable, picked it up and passed the end around. Then they dropped it, got back into their truck and without another word, DROVE OVER THE DOWNED CABLE and left.
I cannot of course be certain, but I will hazard a guess that no man on the tree trimming detail makes less than $50,000 a year plus full civil service benefits.
It took most of the day to get the Charter internet repair guy out here; not his fault, they were backed up with service calls. Once here the poor guy spent about an hour and half rerunning the cable and then another half hour fiddling with the modem which didn't want to read the signal. He ended up installing a new one. Oh, I forgot to mention that the outdoor work was done mostly in the dark and it was raining. Happily we were his last call for the day. I gave him a couple bottles of Guinness in gratitude for his outstanding customer service.
As for what I'd like to give the the city's tree trimming crew, one wonders if they would even know what a piece of coal looks like. I hope Charter sends a nasty note and a bill to the city.